Major Health Care Provider Association

Helped a healthcare company by providing a ready (hot) cloud environment to recover to during and post cyber attack so business operations could continue seamlessly in the cloud.

Backups Needed, Backups Provided:

The Asgard technical support team provided professional consulting and managed backup services yielding a data recovery solution tailor fit for the client.

When Asgard’s 24/7 ticketing support was alerted to the client’s compromised systems, Asgard support called the customer IT lead and notified them of the situation and quickly jumped to initiate their data recovery plan into the ready cloud failover environment.

Once the client’s on-site IT environment was certified as clean from malware a timeline was determined with business hours and personnel at the forefront to “failback” or bring the current cloud data back into the client’s environment making them whole and completely functional as they were pre-attack.

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Challenges

The client is a large integrated healthcare company helping providers and patients maximize benefits.

Being a large healthcare company, they required certain compliances, like HIPAA for properly handling backup data.

A small but efficient IT team overseeing an in-house virtual server environment including one hundred + workstations.

Smaller IT teams can better manage their IT services with the right tools. When they partnered with Asgard to provide RMM and Backup tools they essentially expanded their IT team while ensuring their business continuity.

Wanted peace of mind by including off-site cloud backups in a ready state for recovery.

Knowing HIPAA requires off-site data copies, they leveraged Asgard’s backup solution to get a copy of data off site and to have an up-to-date ready version in production.

The client needed a clear plan for recovery during a disaster.

During initial onboarding Asgard techs created a DR Plan plan, this way when disaster strikes, we know what servers are the most important and what to turn on first.

Overwhelming concerns of downtime during a disaster event.

Smaller IT teams need to know that their solutions cover all bases and will work as intended when the need arises.

When a targeted hack left the onsite environment inoperable the client needed to act fast.

Asgard’s data centers are maintained 24/7 with daily client backups. Asgard ensured business continuity and began cloud data restoration activities swiftly.

Solution

Asgard provides best-in-class data backups and recovery solutions to the client with Veeam Replicas and Backups to our multiple dedicated private data centers ensuring redundancy and availability.

Implemented backups at the client main site.

Created a recovery point in Asgard data center.

Maintained continuity of recoveries every day a new backup occurred.

Despite an interruption in backup continuity due to client-side service interruption Asgard quickly restored multiple versions of databases to verify any infected files versus clean but older files ensuring viable data recovery.

Once the hygiene of files was confirmed access to the active cloud environment was granted to all personnel.

Outcome

So how did the client function within the cloud?

They maintained operations within their dedicated private cloud environment for 6 months post disaster and only failed back to onsite environment once insurance was done with its investigation and their environment had been rebuilt entirely. Now with many more security best practices in place they shouldn’t be as easy to hack.

Maintained consistent operations in Asgard’s data center cloud for 6 months before their onsite was rebuilt and data was transferred back for on premise continuity.

Clients Trust Our Work

We have been rated 4.9 out of 5 for our product and services. Below are some testimonials shared with us. You can also check Asgard ratings on Google.

Memorial Herman Health System - Testimonial

I3 Quantitative Investment Fund, LP - Testimonial

It was a very good experience

Asgard has provided unparalleled service and expertise for almost ten years helping us through a variety of challenges as well planned expansion of our business.

Larry Wedekind

CEO, IntegraNet Health

It was a very good experience

Had an excellent experience. We had a legal discovery with a close approaching deadline. We needed to restore data ASAP. I called and they walked me through it over the phone + they did remote screen sharing when I asked for it. The gentleman on the phone was A+ friendly, helpful, smart, and professional.

David Shultz

IT Director, Alliance Building

It was a very good experience

We needed the most secure modality for connecting with some of our referring physicians and Asgard’s strong tech capabilities integrated a formidable zero-trust network so we could meet HIPAA compliance as well as protect our patient data the best way possible. Strongly recommend.

CISO, Memorial Herman Health System

It was a very good experience

24/7 support, failover testing of our cloud data, and consistently staying on top of our disaster recovery plans has made Asgard a reliable partner for years now.

David Shultz

IT Director, Wastebuilt

It was a very good experience

Reliability and best-in-class managed EDR security services made us take a serious look at Asgard, but it was the financial warranty tied to our cyber security which closed the deal for us because it added an additional layer of financial coverage to ensure or business continuity.

Kevin Griffin

IT Director, I3 Quantitative Investment Fund, LP

Ensure Your Business Continuity

Major Health Care Provider Association

Backups Needed, Backups Provided:

Challenges

The client is a large integrated healthcare company helping providers and patients maximize benefits.

A small but efficient IT team overseeing an in-house virtual server environment including one hundred + workstations.

Wanted peace of mind by including off-site cloud backups in a ready state for recovery.

The client needed a clear plan for recovery during a disaster.

Overwhelming concerns of downtime during a disaster event.

When a targeted hack left the onsite environment inoperable the client needed to act fast.

Solution

Outcome

85% of servers

100% of servers

About 90%

Clients Trust Our Work

Services

Company

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